Troubleshooting

"Warning: Not Synced With Google Drive"

Please check that your internet connection is working, your browser is logged into your Google account, and you have granted e-Comments permission to access Google Drive. Data you have saved may be lost if you delete your browser's app data or if you overwrite the data by syncing from another computer. To ensure no data is lost, you can backup all comments to your hard drive by clicking "Export All".

e-Comments Editor Doesn't Appear When I Click "On"

This may happen if your browser crashes or if you update or reinstall the extension. To fix this, simply click the "refresh" button in all Google Docs/Google Slides instances to refresh the extension.